Reservation Policy

 

My goal is to provide a customized experience for you. To ensure the utmost level of service, an in-person consultation is included in every new guest service appointment.  I strive to not only learn about your hair and maintain your hair's integrity, but to create a look that fits your lifestyle as well.

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Cancellation Policy

 

I strive to provide my guests with the highest quality service and therefore must protect my time and respect other guests’ scheduled appointment times.  My cancellation policy is as follows: 

• Any cancellations within less than 48 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service(s).  Clients who miss their appointments with out giving any prior notification will be charged in full for the scheduled service(s).  

• RIGHT TO SERVICE: I reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations or no shows. 

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Late Arrivals

 

Your time & preferences are my top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other  guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.  

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Guarantee of Service

 

 

If you are not satisfied with the quality of any service please notify me within 1 week and I will consult with you to determine how I may adjust your service accordingly. No refunds or credit for services will be given, but  my top priority is to ensure your satisfaction with your service results.

Hair Extensions
 

For new extension clients I require a consultation to determine color match, prices, and over all look. During this appointment, we will place an order for the hair and this will be considered your down payment. Once hair is ordered we will book the application appointment and the day of hair appointment will be the cost of application.  Once the hair is purchased it is non-refundable.